Shipping Policy

Effective Date: 10/5/2026

Untapped Potential currently ships to addresses within the United States.

1. Processing Time

Most in-stock orders are expected to be processed within 1-3 business days after payment has been successfully received.

Processing times may be longer during:

• Product releases
• Holidays
• Major sales
• Promotional events
• Unexpected inventory or fulfillment issues

If an order is expected to experience a significant delay, we will communicate with the customer as appropriate.

2. Shipping Methods

Available shipping methods and prices will be displayed during checkout.

Shipping methods may include services provided by carriers such as USPS, UPS, FedEx, or other shipping providers.

3. Delivery Estimates

Carrier delivery estimates are estimates and are not guaranteed unless explicitly stated otherwise.

Once an order has been transferred to the shipping carrier, delays caused by the carrier are outside our direct control.

We will make reasonable efforts to assist customers when carrier problems occur.

4. Tracking

When available, tracking information will be provided to the customer.

Tracking may take some time to update after an order is accepted by the carrier.

5. Incorrect Addresses

Customers are responsible for providing a complete and accurate shipping address.

If an order is returned because of an incorrect or incomplete address, additional shipping charges may apply before the order is reshipped.

6. Lost Packages

If tracking indicates that a package has been delivered but you cannot locate it, first check with household members, neighbors, building management, and the carrier.

Contact us if the package cannot be located.

We will review the available tracking information and determine the appropriate next steps.

7. Damaged Packages

If a package arrives visibly damaged, photograph the package before opening it when reasonably possible.

If the contents are damaged, contact us promptly and provide photographs of:

• The shipping box or envelope
• The shipping label
• Internal packaging
• The damaged product

8. Stolen Packages

Untapped Potential is generally not responsible for packages that the carrier confirms were delivered to the address provided by the customer.

However, customers should contact us if they experience a delivery problem so we can review the circumstances.

9. Shipping Delays

If we cannot ship an order within the timeframe represented at the time of purchase, we will provide any notices, revised shipping information, cancellation options, and refunds required by applicable law.

Federal law generally requires internet sellers to have a reasonable basis for advertised shipping times; if no shipping time is stated, the FTC's rule generally uses a 30-day standard.