Refund & Return Policy

Effective Date: 10/5/2026

At Untapped Potential, we want customers to be happy with their purchases. Because trading cards and collectibles can be highly condition-sensitive, certain products have specific return requirements.

1. General Return Window

Unless otherwise stated on a product listing, customers may request a return within 14 days of confirmed delivery.

To request a return, contact:

info@untappedpotentialtcg.com

Please include:

• Order number
• Customer name
• Item(s) being returned
• Reason for the return
• Photographs when appropriate

Returns must be approved by Untapped Potential before being shipped back.

2. Condition of Returned Items

Approved returns must be returned in the same condition in which they were received.

Items may be refused or have their refund reduced when permitted by law if they have been:

• Opened
• Used
• Damaged
• Altered
• Tampered with
• Removed from protective packaging
• Separated from original packaging
• Otherwise changed from the condition in which they were sold

3. Sealed Products

Factory-sealed trading card products are generally eligible for return only if they remain factory sealed and otherwise meet the requirements of this policy.

Examples include:

• Booster boxes
• Elite Trainer Boxes
• Tins
• Collection boxes
• Sealed decks
• Bundles
• Factory-sealed cases
• Other sealed products

Once a sealed product has been opened, it generally cannot be returned because of its contents, pulls, rarity distribution, or perceived value.

4. Opened Products

We generally do not accept returns of opened trading card products unless the item was defective, damaged before opening, incorrectly shipped, or otherwise qualifies for a remedy under applicable law.

5. Individual Cards

Individual cards must be returned in the condition in which they were received.

Customers should not remove cards from sleeves, holders, top loaders, semi-rigid holders, or other protective packaging unnecessarily.

A customer's disagreement with a card's market value, centering, grading potential, or expected resale value is generally not grounds for a return when the card was accurately described.

6. Condition of Raw Cards

Trading cards are manufactured products and may contain minor imperfections.

Examples include:

• Slight off-centering
• Minor print defects
• Factory whitening
• Minor surface marks
• Print lines
• Edge variations
• Corner variations

Unless a listing specifically guarantees a particular grade or condition standard, minor manufacturing variations do not automatically constitute a defect.

7. Incorrect Item

If we send you an incorrect item, contact us within 14 days of delivery.

We will work with you to correct the issue and, when appropriate, provide a return label or other reasonable resolution.

8. Damaged Item

If your order arrives damaged, contact us as soon as reasonably possible.

Please provide:

• Order number
• Photographs of the product
• Photographs of the packaging
• Photographs of the shipping label
• A description of the damage

Do not discard damaged packaging until the issue has been resolved, as the carrier or insurer may require documentation.

9. Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds will generally be issued to the original payment method.

Your bank or payment provider may require additional time to post the refund.

10. Return Shipping

Unless the return is caused by an error on our part, the customer is responsible for return shipping costs.

If Untapped Potential shipped an incorrect item or the item arrived damaged due to circumstances for which we are responsible, we will determine the appropriate return-shipping solution.

11. Final Sale Items

Certain products may be designated as final sale.

When an item is final sale, the product listing will identify that restriction before purchase where applicable.

Final-sale restrictions do not eliminate rights that cannot legally be waived.